Customer Service Representative (Healthcare) - Virtual Hiring Process

StaffSmart Outsourcing; Pasig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-site role in Pasig

On-the-job training

Health and wellness benefits

Career development opportunities

Job summary

StaffSmart Outsourcing is seeking enthusiastic entry-level Customer Service Representatives specialising in healthcare to join our team in Bridgetowne, Pasig. You will be the vital link between our healthcare clients and their customers, delivering professional support and resolving inquiries with empathy.

No prior experience required — we provide comprehensive training, a full-time role with shift flexibility, and opportunities to grow within a collaborative environment.

Qualifications

• Strong communication and active listening skills.
• Able to communicate empathetically and clearly.
• Fluent in written and verbal English.

Responsibilities

• Respond to customer enquiries via phone calls in a timely and professional manner.
• Provide accurate information about healthcare services, products and policies to customers.
• Assist customers with account-related issues, billing queries and general support requests.
• Document customer interactions and maintain detailed records in the company database.
• Identify customer needs and escalate complex issues to senior staff or management when appropriate.
• Process customer requests and transactions accurately and efficiently.
• Follow company protocols and healthcare compliance guidelines in all interactions.
• Contribute to a positive team environment and support colleagues as needed.
• Continuously strive to improve customer satisfaction and service quality.

Skills

Strong communication

Active listening

Interpersonal skills

English proficiency

Multitasking

Professional demeanour

Empathy

Job description

About the role

StaffSmart Outsourcing is seeking enthusiastic and dedicated Customer Service Representatives specialising in Healthcare to join our growing team. This is an excellent opportunity for individuals new to the customer service industry who are eager to build a rewarding career in healthcare support. As a full-time position based in Bridgetowne, Pasig, you will be the vital link between our healthcare clients and their customers, providing exceptional support and resolving enquiries with professionalism and compassion. This role is perfect for newbies who are keen to learn and develop their skills in a fast-paced, dynamic environment.

Key responsibilities:

• Respond to customer enquiries via phone call in a timely and professional manner

• Provide accurate information about healthcare services, products and policies to customers

• Assist customers with account-related issues, billing queries and general support requests

• Document customer interactions and maintain detailed records in the company database

• Identify customer needs and escalated complex issue to senior staff or management when appropriate

• Process customer requests and transactions accurately and efficiently

• Follow company protocols and healthcare compliance guidelines in all customer interactions

• Contribute to a positive team environment and support colleagues when needed

• Continuously strive to improve customer satisfaction and service quality

What we’re looking for:

• No prior customer service experience required – we welcome newbies and will provide comprehensive training

• Strong communication skills with the ability to listen actively and respond empathetically

• Excellent interpersonal abilities and a genuine desire to help customers

• Basic computer proficiency and the ability to learn new systems quickly

• Reliable and punctual with a strong work ethic

• Ability to multitask and manage time effectively in a busy environment

• Professional demeanour and the ability to remain calm under pressure

• Good command of English, both written and verbal

• Flexibility to adapt to shift work and changing priorities

• A positive attitude and willingness to learn and develop professionally

What we offer:

• Comprehensive on-the-job training program designed specifically for new representatives

• Supportive and inclusive work environment with experienced mentors and team leaders

• Competitive salary package and performance-based incentives

• Career development opportunities and clear pathways for progression within the organization

• Full-time employment

• Health and wellness benefits to support your wellbeing

• Access to professional development resources and training courses

• A collaborative team culture that values your contributions and invests in your success

About us

StaffSmart Outsourcing is a leading customer service outsourcing provider dedicated to delivering exceptional support solutions for healthcare and other key industries. We pride ourselves on our commitment to excellence, employee development and client satisfaction. With a focus on creating a positive workplace culture, we invest in our team members and provide them with the tools, training and support they need to succeed. Our mission is to connect talented individuals with meaningful career opportunities whilst ensuring our clients receive world-class customer service. We believe in nurturing talent from the ground up, making us an ideal employer for those seeking to launch their customer service career.