CSR - Healthcare | Open for Fresh Graduate | Virtual Process

StaffSmart Outsourcing; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative - Easy Account (Healthcare) to join our dynamic virtual team. This full-time role, based in Bridgetowne, Pasig City, operates as a virtual process handling voice interactions by calls, delivering excellent customer experiences while maintaining efficiency.

You will work in a modern remote environment with flexibility and opportunities to grow in customer service, supported by training and performance feedback.

Qualifications

• Minimum high school diploma; college education is an advantage.
• Experience in customer service, especially in healthcare-related accounts, is a plus.
• Strong written and verbal communication skills with a focus on empathy.

Responsibilities

• Handle voice-based customer inquiries via calls with professionalism and accuracy.
• Resolve issues and complaints promptly, aiming for first-contact resolution.
• Maintain detailed records of customer interactions in designated systems.
• Provide product and service information and assist with account updates and billing queries.
• Escalate complex issues to the appropriate department when needed.
• Adhere to company policies, procedures, and quality standards.
• Collaborate with team members to share best practices and meet targets.
• Monitor performance metrics and contribute to process improvements.

Skills

Written communication

Organizational skills

Tech literacy

Attention to detail

Empathy

Problem solving

Independent work

Active listening

Learning mindset

BPO experience 6+ months

Education

High school diploma or equivalent

Job description

About the role

StaffSmart Outsourcing is seeking a Customer Service Representative - Easy Account (Healthcare) to join our dynamic virtual team. This is a full-time position based in Bridgetowne, Pasig City, operating as a virtual process. In this role, you will be the backbone of our customer support operation, primarily handling voice interactions through calls. This position is strategically important as it allows us to deliver exceptional customer experiences whilst maintaining operational efficiency. You will be working in a modern, remote environment that offers flexibility and the opportunity to develop your customer service expertise.

Key responsibilities

• Respond to customer inquiries via call with professionalism and accuracy
• Resolve customer issues and complaints in a timely manner, ensuring first-contact resolution where possible
• Maintain detailed and accurate records of all customer interactions in the designated systems
• Provide product and service information to customers, addressing their questions and concerns
• Process customer requests such as account updates, billing inquiries, and service modifications
• Escalate complex issues to the appropriate department or supervisor when necessary
• Follow company policies, procedures, and quality standards consistently
• Collaborate with team members to share best practices and support collective goals
• Monitor and meet performance metrics including response time, resolution time, and customer satisfaction scores
• Contribute to continuous improvement by providing feedback on processes and identifying opportunities for enhancement

What we're looking for

• Strong written communication skills with the ability to compose clear, professional, and empathetic responses
• Excellent organizational and time management abilities to handle multiple inquiries simultaneously
• Proficiency in using computer systems, email platforms, and customer service software
• Attention to detail and accuracy in documentation and data entry
• Patient and calm demeanor when handling customer issues and complaints
• Problem-solving mindset with the ability to think critically and find effective solutions
• Ability to work independently in a virtual environment whilst maintaining productivity
• Strong listening and comprehension skills to understand customer needs accurately
• Willingness to learn and adapt to new processes, tools, and systems
• High school diploma or equivalent qualification; college education is advantageous
• With at least 6 months of BPO experience

What we offer

StaffSmart Outsourcing is committed to supporting the professional and personal development of our team members. We offer competitive remuneration packages, comprehensive training programs to equip you with the skills needed to succeed, and opportunities for career progression within our growing organization. Working with us provides the flexibility of a virtual working environment, allowing you to achieve a healthy work-life balance. We foster a supportive and inclusive workplace culture where your contributions are valued and recognized. Additionally, we provide ongoing performance feedback, mentorship opportunities, and access to professional development resources to help you advance your career in customer service and beyond.

About us

StaffSmart Outsourcing is a leading outsourcing solutions provider dedicated to delivering exceptional customer service experiences on behalf of our clients. With a commitment to quality, innovation, and employee excellence, we specialize in creating efficient virtual processes that connect talented professionals with meaningful work opportunities. Our mission is to bridge the gap between organizations seeking reliable customer support and skilled professionals seeking rewarding employment. We pride ourselves on our inclusive workplace culture, investment in employee development, and the successful delivery of outstanding customer service outcomes. Join us as we continue to grow and make a positive impact in the outsourcing industry.