Remote Customer Support Specialist — Email & Chat

StaffSmart Outsourcing; Metro Manila; Remote; PHP 300,000 - 420,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative for an Easy Account (Retail) to join a virtual team in a full-time capacity. Based in Bridgetowne, Pasig City, this role handles non-voice interactions via email, chat, and ticketing systems within a modern remote setup.

You will support customers, update records, and ensure service consistency. The ideal candidate demonstrates strong written communication, solid time management, and a customer-focused mindset.

Qualifications

• Strong written communication with professional, empathetic responses.
• Excellent organizational and time management abilities.
• Proficiency with computer systems, email platforms, and CS software.

Responsibilities

• Respond to customer inquiries via email, chat, and tickets.
• Resolve issues and complaints with first-contact resolution where possible.
• Maintain detailed records of all customer interactions in systems.
• Provide product and service information and answer questions.
• Process customer requests such as account updates and billing inquiries.
• Escalate complex issues to appropriate departments when needed.
• Follow company policies and quality standards consistently.
• Collaborate with team to share best practices and meet goals.
• Monitor and strive to meet performance metrics like response and resolution times.

Skills

Written communication

Time management

Organizational skills

Empathy

Problem-solving

Independent work

Active listening

Education

High school diploma

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative for an Easy Account (Retail) to join a virtual team in a full-time capacity. Based in Bridgetowne, Pasig City, this role handles non-voice interactions via email, chat, and ticketing systems within a modern remote setup.

You will support customers, update records, and ensure service consistency. The ideal candidate demonstrates strong written communication, solid time management, and a customer-focused mindset.