Remote Healthcare CSR: Customer Support Specialist

StaffSmart Outsourcing; Pasig; Remote; PHP 223,000 - 357,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative for an Easy Account (Healthcare) to join our virtual team. This full-time role, based in Bridgetowne, Pasig City, operates as a virtual process handling voice interactions via calls.

You will support customers, provide product and service information, and maintain records in our systems. The ideal candidate has at least 6 months BPO experience, strong communication, and the ability to work independently in a remote environment.

Qualifications

• Strong written communication and professional responses.
• Excellent organizational and time management abilities.
• Proficiency with computer systems and customer service tools.
• Attention to detail in documentation and data entry.
• Patient and calm demeanor when handling inquiries and complaints.
• Problem-solving mindset with ability to think critically.
• Ability to work independently in a virtual environment.
• Willingness to learn and adapt to new processes and tools.
• High school diploma or equivalent; college education advantageous.
• Minimum 6 months of BPO experience.

Responsibilities

• Respond to customer inquiries via calls with professionalism and accuracy.
• Resolve issues and complaints with focus on first-contact resolution when possible.
• Maintain detailed records of customer interactions in designated systems.
• Provide product and service information and address questions.
• Process requests such as account updates, billing inquiries, and service modifications.
• Escalate complex issues when necessary.
• Follow company policies, procedures, and quality standards.
• Collaborate with team members to share best practices.
• Monitor performance metrics and strive for high customer satisfaction.
• Contribute to continuous improvement by providing process feedback.

Skills

Written communication

Organization

Time management

Computer systems

Attention to detail

Problem-solving

Independent work

Listening

Adaptability

BPO experience

Customer service

Education

High School diploma or equivalent

College education advantageous

Tools

CRM software

Email platforms

Customer service software

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative for an Easy Account (Healthcare) to join our virtual team. This full-time role, based in Bridgetowne, Pasig City, operates as a virtual process handling voice interactions via calls.

You will support customers, provide product and service information, and maintain records in our systems. The ideal candidate has at least 6 months BPO experience, strong communication, and the ability to work independently in a remote environment.