Remote Healthcare Benefits Support Specialist

Delegate CX; Philippines; Remote; PHP 381,000 - 456,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

HMO Coverage upon regularization (Day

Internet stipends upon regularization

PTO credits and service leaves

Career skills training courses

Job summary

DCX PH Inc. in Philippines is seeking a Home-Based Customer Support Specialist to assist clients and members for a U.S.-based benefits and healthcare company.

You will provide high-quality service with timely, accurate, and compassionate communication, ensuring compliant documentation and case updates in the CRM. The role requires strong English communication, 1 year of related experience, and the ability to work overnight or US hours.

Qualifications

• Bachelor’s degree in a related field required.
• 1 year in a US healthcare, insurance, or employee benefits-related role preferred.
• Excellent written and spoken English; Spanish fluency a plus.

Responsibilities

• Respond to inbound client and member calls promptly.
• Document service requests in CRM the same day.
• Update member contact and benefit details using available resources.
• Close an average of 8 cases per day or 40 per week.
• Ensure privacy, accuracy, and regulatory compliance in all interactions.

Skills

Communication

Customer Orientation

Problem Solving

Attention to Detail

Professionalism

Time Management

Education

Bachelor’s degree in Communications, Marketing, Healthcare Administration, or related field

Tools

Microsoft Office

CRM software

Outlook

Job description

DCX PH Inc. in Philippines is seeking a Home-Based Customer Support Specialist to assist clients and members for a U.S.-based benefits and healthcare company.

You will provide high-quality service with timely, accurate, and compassionate communication, ensuring compliant documentation and case updates in the CRM. The role requires strong English communication, 1 year of related experience, and the ability to work overnight or US hours.