Remote Customer Service & Order Specialist

Delegate CX; Philippines; Remote; PHP 301.000 - 335.000; Vollzeit

Benefits dieser Stelle

Permanent work-from-home setup

Internet stipend

HMO coverage

PTO & leaves

Company equipment provided

Zusammenfassung

DCX PH Inc. is seeking a Home-Based Customer Service Representative to manage orders end-to-end for a U.S.-based promotional products company. You will communicate production shifts, maintain records, and resolve order issues from a home office in the Philippines.

Ideal candidates have 1–2 years in customer service or order management, strong English skills, and the ability to work graveyard hours aligned with US time zones. Training and equipment are provided.

Qualifikationen

• Bachelor's degree in Marketing, Communications, Business Administration, or related field.
• 1–2 years of direct experience in promotional products, customer service, or order management roles.
• Strong verbal and written English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficient in Microsoft Office, Google Workspace, CRM systems; basic exposure to Adobe tools.

Aufgaben

• Enter orders and manage end-to-end process until delivery.
• Communicate changes in order status with suppliers, sales reps, and clients.
• Build relationships with customer accounts through open communication.
• Collaborate with suppliers and internal teams to resolve order issues.
• Document all order activities and maintain records in internal systems.
• Follow communication procedures, guidelines, and policies.
• Complete ad hoc tasks as needed.

Kenntnisse

Time management

Attention to detail

Communication

Problem solving

Customer service

Ausbildung

Bachelor's degree in Marketing, Communications, or related field

Tools

Microsoft Office

Google Workspace

CRM systems

Adobe Illustrator

Adobe Photoshop

Canva

Jobbeschreibung

DCX PH Inc. is seeking a Home-Based Customer Service Representative to manage orders end-to-end for a U.S.-based promotional products company. You will communicate production shifts, maintain records, and resolve order issues from a home office in the Philippines.

Ideal candidates have 1–2 years in customer service or order management, strong English skills, and the ability to work graveyard hours aligned with US time zones. Training and equipment are provided.