Home-Based Customer Support Specialist

Delegate CX; Philippines; Remote; PHP 381,000 - 456,000; Full time

Benefits offered by this job

Permanent work-from-home setup

Company equipment provided

HMO Coverage upon regularization (Day

Internet stipends upon regularization

PTO credits and service leaves

Career skills training courses

Job summary

DCX PH Inc. in Philippines is seeking a Home-Based Customer Support Specialist to assist clients and members for a U.S.-based benefits and healthcare company.

You will provide high-quality service with timely, accurate, and compassionate communication, ensuring compliant documentation and case updates in the CRM. The role requires strong English communication, 1 year of related experience, and the ability to work overnight or US hours.

Qualifications

• Bachelor’s degree in a related field required.
• 1 year in a US healthcare, insurance, or employee benefits-related role preferred.
• Excellent written and spoken English; Spanish fluency a plus.

Responsibilities

• Respond to inbound client and member calls promptly.
• Document service requests in CRM the same day.
• Update member contact and benefit details using available resources.
• Close an average of 8 cases per day or 40 per week.
• Ensure privacy, accuracy, and regulatory compliance in all interactions.

Skills

Communication

Customer Orientation

Problem Solving

Attention to Detail

Professionalism

Time Management

Education

Bachelor’s degree in Communications, Marketing, Healthcare Administration, or related field

Tools

Microsoft Office

CRM software

Outlook

Job description

## Home-Based Customer Support SpecialistApply: Remote, Philippines: Full time: Posted Yesterday: JR104856It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***Number of Openings:** 1**Hiring Priority:** Active Hiring We are looking for a **Home-Based Customer Support Specialist** to join a growing U.S.-based company in the employee benefits and healthcare industry. In this role, you’ll be responsible for assisting clients and members by delivering high-quality service through timely, accurate, and compassionate communication. You will play a critical role in supporting members' benefit-related needs while maintaining strong documentation and ensuring compliance with internal policies and healthcare regulations. **REQUIRED CORE COMPETENCIES*** **Communication:** Highly proficient in spoken and written English; Spanish fluency is a plus* **Customer Orientation:** Dedicated to providing outstanding service to clients and members* **Problem Solving:** Analytical thinker who identifies issues and implements practical solutions* **Attention to Detail:** Maintains accuracy in documentation, reporting, and communication* **Professionalism:** Demonstrates integrity, confidentiality, and respect in all interactions* **Time Management:** Manages multiple service cases and meets performance goals under pressure **WHAT YOU WILL DO*** Respond to inbound client and member calls within 2–3 rings or escalate accordingly* Document all service requests in the CRM accurately and completely on the same day of the activity* Confirm and update member contact and benefit details using applicable resources* Follow up on open service cases every 3–4 business days and keep the CRM up to date* Deliver clear, accurate benefit education and claim/appeal support to members* Close an average of 8 cases per day or 40 cases per week* Maintain professionalism, confidentiality, and compliance with privacy regulations* Communicate proactively with clients and team members to manage expectations* Support internal performance goals and collaborate positively with team members* Comply with punctuality, internet usage, and time-off request policies* Maintain applicable licensure if required, and stay up to date with CE credits* Adhere to all Brinson Benefits' performance, privacy, and customer service standards **WHAT WE LOOK FOR*** **Education:** Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a related field* **Experience:** At least 1 year in a U.S. healthcare, insurance, or employee benefits-related role* **Language Proficiency:** Excellent written and spoken English; Spanish fluency is a plus* **Working Schedule:** Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.* **Mathematical Skills:** Basic math and calculation skills are required* **Technical Skills:** + Proficient in Microsoft Office (Word, Excel, Outlook) + Comfortable with Microsoft Outlook (email and calendar management) + Familiarity with CRM systems and customer service tools + Basic technical skills and general system navigation* **Industry Knowledge:** + Comfortable handling inbound and outbound calls **WHAT WE OFFER*** **Salary Range:** PHP 37,500* **Industry:** Insurance Advisory Firm (Employee Benefits)* **Job Type:** Full-time* **Work Shift:** 8:00 AM – 5:00 PM CST (USA)* **Workdays:** Monday through Friday (USA)* **Work Setup:** #DCXWorkFromHome **BENEFITS OF WORKING WITH US*** Industry-leading salary packages* Permanent work-from-home setup* Company equipment provided* Government Mandated Benefits Employer Share* Internet stipends upon regularization* HMO Coverage upon regularization (with an option to enroll as early as Day 1)* PTO credits and service incentive leaves* Major spring and winter company live events* Monthly employee appreciation virtual events* Company-provided career skills training courses* A company culture focused on your personal and professional growth**About DCX** DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!