Remote Guest Reservations Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd seeks remote Guest Reservation Specialists based in the Philippines to handle guest inquiries across OTA portals like Airbnb, VRBO, Booking.com, Expedia, and direct bookings. You will manage replies during nights, weekends, and rotating schedules, ensuring courteous, accurate information.

Responsibilities include guiding guests through pre-booking, pre-stay, in-stay, and post-stay processes, while collaborating with property managers via WhatsApp and Slack.

Qualifications

• Fluent in written and spoken English with a professional tone.
• Prior call center, guest services, hospitality, or short-term rental experience preferred.
• Experience with OTA platforms (Airbnb, Booking.com, Expedia, etc.) is a strong advantage.

Responsibilities

• Respond to guest inquiries in English across OTA portals, email, and internal chat.
• Handle FAQs and brand-specific questions for each property.
• Apply property blueprints and SOPs to provide accurate information.

Skills

Fluent English

Customer service

Multitasking

Written communication

Tools

Slack

WhatsApp

Google Workspace

OTA Portals

CRM / Ticketing System

Job description

Hammerjack Pty Ltd seeks remote Guest Reservation Specialists based in the Philippines to handle guest inquiries across OTA portals like Airbnb, VRBO, Booking.com, Expedia, and direct bookings. You will manage replies during nights, weekends, and rotating schedules, ensuring courteous, accurate information.

Responsibilities include guiding guests through pre-booking, pre-stay, in-stay, and post-stay processes, while collaborating with property managers via WhatsApp and Slack.