Remote Guest Experience Specialist - US Hours

TruPorch Homes; Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

100% Remote Work

Stable Career

Supportive Team Training

Job summary

TruPorch Homes seeks a Virtual Hotel Experience Specialist to deliver 5-star guest service from the comfort of your home in the Philippines. This role involves managing the guest journey from inquiry to checkout, requiring candidates to have over 2 years of experience in hospitality. Ideal candidates will possess exceptional communication skills, problem-solving abilities, and the technical capability to manage calls and messages. This is a long-term, stable position with a supportive team offering training and respect.

Qualifications

• 2+ years of experience in Guest Services, Front Desk, or Concierge roles.
• Neutral English accent for phone calls and near-native written English.
• Ability to work from home without supervision.

Responsibilities

• Handle guest communications through calls and messages.
• Resolve guest issues swiftly and efficiently.
• Act as a liaison between guests and maintenance staff.

Skills

Communication Mastery

Tech-Savvy

Problem Solving

Guest Services Experience

Tools

PMS

Slack

Airtable

Job description

TruPorch Homes seeks a Virtual Hotel Experience Specialist to deliver 5-star guest service from the comfort of your home in the Philippines. This role involves managing the guest journey from inquiry to checkout, requiring candidates to have over 2 years of experience in hospitality. Ideal candidates will possess exceptional communication skills, problem-solving abilities, and the technical capability to manage calls and messages. This is a long-term, stable position with a supportive team offering training and respect.