Remote Front Desk & Guest Experience Specialist

The Resume Database; Manila; On-site; PHP 1,538,461 - 2,153,846; Full time

Benefits offered by this job

Paid Time Off (10 days per year)

Comprehensive training for the role

Potential for annual salary increases

Job summary

The Resume Database, based in the Philippines, is seeking a Remote Front Desk / Guest Experience Associate open to fresh graduates. This role involves providing excellent customer service as a "Digital Concierge," managing guest inquiries and resolving issues effectively.

You will enjoy a 100% remote work environment, comprehensive training, and opportunities for career growth. The ideal candidate is reliable, proactive, and possesses excellent communication skills to enhance the guest journey.

Qualifications

• Must have a reliable fiber internet connection with minimum 25 Mbps.
• Possess a neutral English accent and excellent writing skills.
• Ability to work independently from home.

Responsibilities

• Handle guest inquiries and communication.
• Resolve guest issues promptly and effectively.
• Coordinate between guests and staff for property readiness.

Skills

Guest Services

Communication skills

Problem solving

Proactive

Education

Fresh graduate or 1-5 years in relevant fields

Tools

PC/Laptop for VoIP calls

Noise-canceling headset

Job description

The Resume Database, based in the Philippines, is seeking a Remote Front Desk / Guest Experience Associate open to fresh graduates. This role involves providing excellent customer service as a "Digital Concierge," managing guest inquiries and resolving issues effectively.

You will enjoy a 100% remote work environment, comprehensive training, and opportunities for career growth. The ideal candidate is reliable, proactive, and possesses excellent communication skills to enhance the guest journey.