Guest Experience Specialist — 24/7 Voice & Text

Extenteam Client Roles; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Extenteam Client Roles is seeking a Guest Services Specialist for Voice & Text Operations in the Philippines. The role supports short-term rental operators across the US via AI-powered guest communications, combining live agents with automation. You will handle calls, texts, emails, and guest messages efficiently.

Ideal candidates are organized, empathetic, and capable of high-volume multitasking, ensuring accurate resolutions and clear communication with guests and property managers.

Qualifications

• Composed and empathetic under pressure; stays calm during difficult calls.

Responsibilities

• Handle live inbound/outbound calls while monitoring written conversations for multiple guests/properties.

Skills

Composed under pressure

Empathy

Strong sense of responsibility

Strong communication skills

Accurate note-taking

Guesty proficiency

Breezeway proficiency

Short-term rental experience

OTA background

Tech-savvy

Schedule flexibility

Tools

Guesty

Breezeway

Job description

Extenteam Client Roles is seeking a Guest Services Specialist for Voice & Text Operations in the Philippines. The role supports short-term rental operators across the US via AI-powered guest communications, combining live agents with automation. You will handle calls, texts, emails, and guest messages efficiently.

Ideal candidates are organized, empathetic, and capable of high-volume multitasking, ensuring accurate resolutions and clear communication with guests and property managers.