Remote GIS Project Coordinator & Customer Support

Resolv Global; Manila; On-site; PHP 515,000 - 601,000; Full time

Job summary

Resolv Global is seeking a Customer Support Specialist to manage customer orders and coordinate projects involving satellite imagery and geospatial data. You will communicate with customers via email, provide updates, and work with partners to ensure timely delivery while maintaining high customer satisfaction.

This is a fully remote role within the Philippines. The position emphasizes strong written English, problem-solving, and the ability to manage multiple projects in a fast-paced,

Qualifications

• Excellent written English communication skills.
• Strong problem-solving abilities.
• Experience in customer support or project coordination.
• Ability to manage multiple tasks and priorities.
• Knowledge of satellite imagery, GIS, or related fields.

Responsibilities

• Manage customer orders and project requests from submission through delivery.
• Communicate with customers via email and provide updates on the status of their requests.
• Coordinate with internal teams and external partners to ensure projects are completed successfully.
• Track multiple customer projects simultaneously while maintaining accuracy and attention to detail.
• Investigate issues, gather information, and help identify the best possible solution for customers.
• Maintain accurate records and documentation related to customer requests.
• Work closely with cross-functional teams to improve customer experience and operational efficiency.
• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction.

Skills

Excellent written English

Project coordination

Multitasking

Attention to detail

Time management

Independent work

Customer support

GIS knowledge

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking a Customer Support Specialist to manage customer orders and coordinate projects involving satellite imagery and geospatial data. You will communicate with customers via email, provide updates, and work with partners to ensure timely delivery while maintaining high customer satisfaction.

This is a fully remote role within the Philippines. The position emphasizes strong written English, problem-solving, and the ability to manage multiple projects in a fast-paced,