Remote-Friendly Order Fulfillment Specialist

Nothing; Philippines; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Remote-friendly environment

Job summary

Nothing is seeking a highly organized Order Operations Coordinator to manage orders from placement through final delivery. You’ll process e-commerce and B2B orders, coordinate small-parcel and LTL shipments, manage returns and freight claims, and support complex distributor and custom orders.

This role is detail-driven and systems-heavy, with a focus on accuracy, on-time shipment, and proactive problem-solving to reduce customer inquiries.

Qualifications

• 2+ years experience in order processing, operations, or fulfillment.
• Experience handling B2B orders with complexity (customization, deposits, multiple shipments).
• Extremely high attention to detail — you notice inconsistencies others miss.
• Strong written communication skills (clear, calm, and customer-focused).
• Comfortable working across multiple systems and tools.
• Ownership mentality — you feel responsible for outcomes, not just tasks.

Responsibilities

• Process e-commerce, wholesale, distributor, and custom orders.
• Coordinate small-parcel and LTL shipments across multiple warehouses.
• Verify SKUs, quantities, pricing, freight, and delivery information.
• Manage invoices, deposits, partial payments, and final balances.
• Monitor shipments and proactively communicate delays.
• Resolve carrier issues, returns, replacements, and shipping claims.
• Respond to customer questions about orders, tracking, and availability.
• Maintain accurate records across Shopify, ClickUp, and Luminous.

Skills

Order processing

B2B orders

Attention to detail

Written communication

Systems proficiency

Ownership mindset

Tools

Shopify

ClickUp

Luminous

Job description

Nothing is seeking a highly organized Order Operations Coordinator to manage orders from placement through final delivery. You’ll process e-commerce and B2B orders, coordinate small-parcel and LTL shipments, manage returns and freight claims, and support complex distributor and custom orders.

This role is detail-driven and systems-heavy, with a focus on accuracy, on-time shipment, and proactive problem-solving to reduce customer inquiries.