E-Commerce Order Fulfillment Specialist

Storeminder Inc.; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Storeminder Inc. is seeking a detail-oriented Customer Order Specialist to manage and monitor orders across its e-commerce channels, including Grocery Delivery, Yellow store, and Concierge Services.

You will ensure timely updates and maintain SOP-compliant processes to support complete fulfillment. The role requires a 4-year degree and strong communication, organization, and reliability to thrive in a fast-paced retail environment.

Qualifications

• Graduate of any 4-year course.
• Experience in supermarket operations, retail, e-commerce, order processing, customer service, inventory, or related field is advantageous.
• Good communication and interpersonal skills.
• Good organizational and time-management skills.
• Ability to work in a fast-paced retail environment.
• Customer-oriented, reliable, and responsible.
• Compliance requirements: Government Mandatories, NBI/Police Clearance, Health and Mayor's Permit.

Responsibilities

• Manage and monitor customer orders across e-commerce channels, including Grocery Delivery, Yellow store and Concierge Services.
• Provide real-time order status updates and ensure SOP compliance for on-time fulfillment.
• Oversee in-store grocery delivery team to maintain service quality.
• Communicate with customers about order status, substitutions, availability, or other concerns.
• Maintain records of processed, completed, cancelled, and pending orders.
• Assist in resolving customer complaints and order-related issues.
• Report discrepancies involving inventory, pricing, or system transactions.

Skills

Communication

Interpersonal skills

Time management

Reliability

Education

4-year college degree

Job description

Storeminder Inc. is seeking a detail-oriented Customer Order Specialist to manage and monitor orders across its e-commerce channels, including Grocery Delivery, Yellow store, and Concierge Services.

You will ensure timely updates and maintain SOP-compliant processes to support complete fulfillment. The role requires a 4-year degree and strong communication, organization, and reliability to thrive in a fast-paced retail environment.