Remote Customer Success Manager — Onboarding & Growth

D2B; Metro Manila; Remote; PHP 558,000 - 781,000; Full time

Benefits offered by this job

100% Remote

Paid local holidays

Training & growth

Direct Australian team

Long-term engagement

Job summary

D2B is seeking an experienced Customer Success Manager to join a remote team supporting Australian clients. You will build long-term relationships, drive engagement, and ensure customers derive value from the product or service.

The role requires strong customer focus, proactive communication with customers and internal stakeholders, and a track record of managing onboarding, retention, and renewals. Must be able to work Australian business hours in a fully remote setup.

Qualifications

• 3+ years of experience in Customer Success or similar customer-facing role.
• Hands-on experience with Multiplier.
• Proven ability to manage customer relationships and accounts.
• Experience with onboarding, retention, and renewals.
• Excellent written and verbal communication skills.
• Strong problem-solving and stakeholder management skills.
• Highly organized with strong attention to detail.
• Experience with CRM and customer management platforms.
• Able to work independently in a remote environment.
• Willingness to work Australian business hours.

Responsibilities

• Manage and maintain strong relationships with customers throughout their journey
• Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
• Act as the main point of contact for assigned customers
• Monitor customer engagement, satisfaction, and overall account health
• Proactively identify and address customer concerns, risks, and potential churn
• Handle customer queries, issues, and escalations in a professional and timely manner
• Conduct regular customer check-ins and follow-ups
• Support customer retention and renewals
• Identify opportunities to improve customer experience and product adoption
• Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
• Maintain accurate customer records, notes, and activities within CRM systems
• Track and report on customer success metrics and account performance
• Gather customer feedback and communicate relevant insights to internal teams

Skills

Customer Success

CRM Systems

Account Management

Communication

Stakeholder Management

Remote Work

Tools

Multiplier

Monday.com CRM

Job description

D2B is seeking an experienced Customer Success Manager to join a remote team supporting Australian clients. You will build long-term relationships, drive engagement, and ensure customers derive value from the product or service.

The role requires strong customer focus, proactive communication with customers and internal stakeholders, and a track record of managing onboarding, retention, and renewals. Must be able to work Australian business hours in a fully remote setup.