Enterprise Customer Success

Remoat Teams; Manila; Remote; PHP 3,781,000 - 5,671,000; Full time

Job summary

Remoat Teams is seeking a proactive Customer Success professional to work fully remotely with our US enterprise clients, aligning with US Eastern hours. You will own client relationships, resolve issues, and ensure smooth onboarding.

The role values clear communication, account ownership, and the ability to explain complex technical topics without scripts. You’ll interact directly with enterprise teams and receive direct, same-day feedback.

Qualifications

• You have experience in customer success or support for US enterprise clients in a fully remote tech startup.
• You communicate in natural American English, both writing and speaking.
• You understand account ownership and closing the loop without scripts or queues.

Responsibilities

• Cover US Eastern hours and respond to morning New York time messages.
• Own the account: fix issues, reply, and close the loop with status updates.
• Prevent complaints by addressing issues before they escalate.

Job description

If you cannot cover US Eastern hours, or you have never done customer success or support inside a fully remote tech startup serving US enterprise clients, stop here.

You are the person a US enterprise client reaches when something is stuck, and you close it in Eastern hours.

What This Role Asks of You

US Eastern hours, fully remote. Not limited to the Philippines.

A natural American accent.

Customer success or support in a company like ours: fully remote, US enterprise clients, tech startup.

Overall customer success experience, noted separately from that.

You write and speak to enterprise teams. No script. No queue.

What You Get Back

A book of US enterprise clients, not a ticket pile.

Fully remote.

Direct feedback, the same day.

Clients you keep, not a cold start every shift.

The Work

• Cover US Eastern hours. If a US team writes in the morning New York time, you answer.


• Own the account, not the queue. A late file, a wrong name, a stakeholder who is already annoyed. You know the account. You reply, fix what you can, and close the loop. Status, what you did, what is still open, who has it.


• Keep it from becoming a complaint. The account goes quiet, or the same issue comes back. You deal with it before they escal

Who Does Well Here

You have done this work for US enterprise clients, fully remote, at a tech startup.

Your spoken English is natural American.

You can show overall customer success experience, and you can tell it apart from the relevant work.

You write the way you talk.

Evidence We'll Look For

The relevant work above.

Overall customer success experience, stated separately.

An account you owned, not only a queue.

Writing a US enterprise client did not have to rewrite.

This Probably Isn't for You If

You cannot cover US Eastern hours.

Your experience is a call-center floor, a BPO queue, or domestic support with no US enterprise clients.