Remote Emergency Support & Data Specialist

United Smart Tech; Metro Manila; Remote; PHP 223,000 - 357,000; Full time

Job summary

United Smart Tech in the Philippines is seeking a Customer Service Representative (Remote) to handle inbound calls from customers experiencing water or fire damage at residential and commercial properties. You will collect incident details and document accurately.

You will warm-transfer to the appropriate internal team for immediate action. The role emphasizes calm, empathetic communication, high accuracy, and proficiency with multiple software systems during an 8:00 AM to 5:00 PM schedule.

Qualifications

• Experience handling inbound customer calls.
• Calm, empathetic communication style.
• High attention to detail and accuracy in documentation.
• Technical proficiency across multiple software systems.

Responsibilities

• Handle inbound calls from customers experiencing water or fire damage.
• Collect incident details accurately and completely.
• Document interactions precisely and timely.
• Warm-transfer to the appropriate internal team for immediate action.

Skills

Empathy

Communication

Attention to detail

Software proficiency

Job description

United Smart Tech is seeking a Customer Service Representative (Remote) to handle inbound calls from customers experiencing water or fire damage at residential and commercial properties. You will collect incident details, document accurately, and then warm-transfer to the appropriate internal team for immediate action. The role emphasizes calm, empathetic communication, high accuracy, and technical proficiency across multiple software systems, with a standard 8:00 AM - 5:00 PM schedule,