Customer Service Representative

United Smart Tech; Manila; À distance; PHP 246 000 - 357 000; Plein temps

Résumé du poste

United Smart Tech is seeking a Customer Service Representative (Remote) to handle inbound calls from customers experiencing water or fire damage at residential and commercial properties. You will collect incident details, document accurately, and then warm-transfer to the appropriate internal team for immediate action.

The role emphasizes calm, empathetic communication, high accuracy, and technical proficiency across multiple software systems, with a standard 8:00 AM – 5:00 PM schedule,

Qualifications

• Clear, professional communication in English is required.
• Strong data-entry accuracy and multitasking across systems.
• Experience with CRM and structured data entry workflows.
• Able to learn new tools quickly with minimal retraining.
• Reliable attendance and consistent work history.
• Comfortable handling multiple systems simultaneously while on calls.

Responsabilités

• Answer inbound emergency service calls in a fast-paced environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity).
• Input data into CRM/ERP systems accurately in real time, with double/triple entry as required.
• Warm transfer calls to the appropriate department with full context.
• Follow scripts, workflows, and call handling procedures.

Connaissances

Excellent English (spoken & written)

Customer service

Attention to detail

Calm under pressure

Reliability & punctuality

Outils

Microsoft 365 (Teams, Outlook)

CRM/ERP systems

VoIP systems

PSA / Proven Jobs (CRM)

Trello

Aircall / RingCentral

Description du poste

Job Description:

Customer Service Representative (Remote)

Role Overview

You will serve as the first point of contact for customers experiencing water or fire damage at residential and commercial properties. You'll handle inbound calls, provide calm and empathetic support, collect key incident details, and ensure accurate documentation before warm-transferring calls to the appropriate internal team for immediate action.

This is a high-responsibility, customer-facing role where accuracy, empathy, reliability, and technical proficiency are critical.

Key Responsibilities:

• Answer inbound emergency service calls in a fast-paced, high-volume support environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity, etc.).
• Accurately input data into CRM/ERP systems in real time, including double/triple entry across multiple systems as required by workflow.
• Warm transfer calls to the appropriate department with complete context.
• Follow scripts, workflows, and call handling procedures.
• Navigate multiple software systems simultaneously while staying engaged on live calls.

Requirements:

• Excellent spoken and written English (clear, neutral accent preferred).
• Strong customer service and communication skills.
• Ability to stay calm and professional under pressure.
• High attention to detail and accuracy in data entry, including multi-step/double or triple entry workflows.
• Reliable attendance and consistent work history.
• Comfortable using VoIP systems and multiple tools simultaneously.
• Strong with technology, including:
• Comfortable with Microsoft 365, especially Teams and Outlook.
• Able to handle multiple systems at once without losing accuracy or pace.
• Familiarity with CRMs and structured data entry workflows.
• Comfortable working in (or quickly learning) PSA / Proven Jobs (CRM), Trello, and Aircall / RingCentral-style phone systems.
• Fast learner on new systems, requiring minimal re-training.
• Friendly and professional phone manner — however, technical and data-entry skills are weighted higher than a classic "customer service" background.
• Able to work 8:00 AM – 5:00 PM, Monday–Friday to support call volume and coverage.

Preferred Experience:

• Call center, customer support, dispatch, or intake experience.
• Experience in urgent service industries (restoration, HVAC, plumbing, etc.).
• Familiarity with CRM systems and U.S. customer support.

Work Environment:

• Remote position.
• Standard schedule: 8:00 AM – 5:00 PM, Monday–Friday.
• Fast-paced, high-volume call handling environment.

Personality Fit:

• Calm, empathetic, and service-oriented.
• Professional and coachable.
• Strong sense of responsibility and reliability.
• Tech-savvy and comfortable adapting quickly to new tools/systems.

Anywhere Talent is proud to be an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.