Remote Emergency Support & Data Specialist

United Smart Tech; Manila; Remote; PHP 246,000 - 357,000; Full time

Job summary

United Smart Tech is seeking a Customer Service Representative (Remote) to handle inbound calls from customers experiencing water or fire damage at residential and commercial properties. You will collect incident details, document accurately, and then warm-transfer to the appropriate internal team for immediate action.

The role emphasizes calm, empathetic communication, high accuracy, and technical proficiency across multiple software systems, with a standard 8:00 AM – 5:00 PM schedule,

Qualifications

• Clear, professional communication in English is required.
• Strong data-entry accuracy and multitasking across systems.
• Experience with CRM and structured data entry workflows.
• Able to learn new tools quickly with minimal retraining.
• Reliable attendance and consistent work history.
• Comfortable handling multiple systems simultaneously while on calls.

Responsibilities

• Answer inbound emergency service calls in a fast-paced environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity).
• Input data into CRM/ERP systems accurately in real time, with double/triple entry as required.
• Warm transfer calls to the appropriate department with full context.
• Follow scripts, workflows, and call handling procedures.

Skills

Excellent English (spoken & written)

Customer service

Attention to detail

Calm under pressure

Reliability & punctuality

Tools

Microsoft 365 (Teams, Outlook)

CRM/ERP systems

VoIP systems

PSA / Proven Jobs (CRM)

Trello

Aircall / RingCentral

Job description

United Smart Tech is seeking a Customer Service Representative (Remote) to handle inbound calls from customers experiencing water or fire damage at residential and commercial properties. You will collect incident details, document accurately, and then warm-transfer to the appropriate internal team for immediate action.

The role emphasizes calm, empathetic communication, high accuracy, and technical proficiency across multiple software systems, with a standard 8:00 AM – 5:00 PM schedule,