Remote Email & Chat Assistant — Training & Growth

Caldwell Communications Consultancy Philippines; Mandaluyong; Remote; PHP 196,018 - 326,697; Full time

Benefits offered by this job

Comprehensive training

Opportunities for professional growth

100% non-voice role

Job summary

A leading online assistance company is seeking motivated and detail-oriented individuals for the role of Email & Chat Online Assistants. This non-voice position involves solely responding to customer inquiries via email and live chat from home. Comprehensive training is provided, making it suitable for beginners. Ideal candidates should have basic English proficiency, be detail-oriented, and possess a reliable internet connection. This role offers opportunities for professional growth in a supportive work environment.

Qualifications

• Proficient in written English with no prior experience required.
• Comfortable using computer technologies for communication.
• Strong willingness to learn and follow instructions.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Provide accurate information about products and services.
• Maintain high standards of professionalism in communication.
• Escalate complex issues to the appropriate team.

Skills

Basic proficiency in written and reading English

Attention to detail

Ability to use chat platforms

Job description

A leading online assistance company is seeking motivated and detail-oriented individuals for the role of Email & Chat Online Assistants. This non-voice position involves solely responding to customer inquiries via email and live chat from home. Comprehensive training is provided, making it suitable for beginners. Ideal candidates should have basic English proficiency, be detail-oriented, and possess a reliable internet connection. This role offers opportunities for professional growth in a supportive work environment.