Remote Ecommerce Support & Order Operations Specialist

HireBooth; Makati; Hybrid; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Laptop and internet allowance

Mobile allowance

Philippine benefits

Job summary

HireBooth seeks a Customer Support & E-commerce Operations Coordinator to manage customer interactions across email and social channels, while ensuring smooth order processing for four brands. You will triage inquiries, resolve issues, and help optimize our online store experience.

You will own order exceptions, monitor deliveries with couriers, and report weekly on insights. A strong problem‑solving attitude and attention to detail are essential.

Qualifications

• 2+ years of experience in customer support, e-commerce operations, or social media community management.

Responsibilities

• Monitor and triage email inboxes for four brands; answer routine enquiries and resolve order issues.
• Own order exceptions, failed deliveries and dispatch follow-ups; keep Shopify orders accurate.
• Coordinate influencer and Facebook Group gifting; prepare weekly reports on enquiries and delivery issues.
• Flag recurring issues and propose fixes to improve online store operations.

Skills

Customer support

E-commerce operations

Social media management

Tools

Shopify

Meta Business Suite

Job description

HireBooth seeks a Customer Support & E-commerce Operations Coordinator to manage customer interactions across email and social channels, while ensuring smooth order processing for four brands. You will triage inquiries, resolve issues, and help optimize our online store experience.

You will own order exceptions, monitor deliveries with couriers, and report weekly on insights. A strong problem‑solving attitude and attention to detail are essential.