Remote Customer Support & Ecommerce Ops Coordinator

Booth and Partners; Makati; À distance; PHP 391 000 - 558 000; Plein temps

Résumé du poste

Booth and Partners in Makati, Philippines is seeking a Customer Support & E-commerce Operations Coordinator to oversee customer interactions across email and Facebook so our dispatch team can focus on getting orders out.

You will be the first contact for online customers, handling order exceptions and keeping Shopify orders accurate, while reporting weekly on what’s working and what isn’t. This is a full-time remote role aligned with Australian/UK hours.

Qualifications

• 2+ years in customer support, e-commerce operations, or social media management.
• Excellent written English with a friendly tone.
• Experience with Shopify and Meta Business Suite or Facebook management.
• Strong problem solving and root-cause analysis.
• Attention to detail with order data and reports.
• Good judgement on what to answer or escalate.
• Adaptability to volume spikes and new markets.
• Ability to work from a quiet home workspace with reliable internet.

Responsabilités

• Monitor and triage emails for four brands; respond to routine inquiries.
• Resolve order issues and handle 'where is my order' in Shopify.
• Reply to Facebook comments in each brand's voice.
• Maintain and update FAQs and help content for self-service.
• Develop response templates as you learn brands and products.
• Monitor Shopify order exceptions and resolve before reaching customers.
• Track failed deliveries and keep customers updated until resolved.
• Follow up dispatch issues and close the loop with customers.
• Run regular Shopify order audits for errors and duplicates.
• Coordinate influencer and Facebook Group gifting; track deliveries.
• Prepare weekly report on enquiries, order issues, and fixes.
• Flag complaints and propose solutions to the team.

Connaissances

Customer support

E-commerce operations

Social media management

Written English

Problem-solving

Attention to detail

Judgement

Adaptability

Outils

Shopify

Meta Business Suite

Facebook Page Management

Description du poste

Booth and Partners in Makati, Philippines is seeking a Customer Support & E-commerce Operations Coordinator to oversee customer interactions across email and Facebook so our dispatch team can focus on getting orders out.

You will be the first contact for online customers, handling order exceptions and keeping Shopify orders accurate, while reporting weekly on what’s working and what isn’t. This is a full-time remote role aligned with Australian/UK hours.