Ecommerce Customer Experience Specialist

Xerox Corporation; Cebu City; On-site; PHP 500,000 - 900,000; Full time

Job summary

Xerox Holdings Corporation seeks an eCommerce Customer Service Representative to deliver exceptional support via phone and email for North America-focused eCommerce operations. You will handle account setup, product inquiries, order status, and website support while coordinating with IT, Operations, and Account Management.

The role emphasizes customer onboarding, issue resolution, and accurate record-keeping, with opportunities to grow in Adobe Commerce, SAP, and related platforms.

Qualifications

• Bachelor's degree in Business, Information Technology, Communications, or a related field.
• Minimum of 4 years in a customer service, customer support, or client-facing role.
• Excellent verbal and written English communication skills.
• Ability to work independently and collaborate with cross-functional teams.
• Detail-oriented, organized, and process-driven.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Respond to customer and stakeholder inquiries through phone and email channels.
• Support customers with account setup, registration, and maintenance activities.
• Assist customers with product information requests, order placement, and order status inquiries.
• Provide guidance on website navigation and eCommerce-related processes.
• Register and approve new customer accounts per procedures.
• Train customers and internal users on eCommerce platforms and portals.
• Investigate concerns and coordinate issue resolution with IT and operations.
• Escalate technical issues and support break/fix processes for timely resolution.
• Maintain records of customer interactions and transactions.
• Partner with internal stakeholders to improve customer experience and efficiency.

Skills

Verbal and written English

Independent work

Cross-functional collaboration

Problem solving

Detail oriented

Multi-tasking

Education

Bachelor's degree in Business/IT/Communications

Tools

Adobe Commerce/Magento

Adobe Workfront

SAP

Job description

Xerox Holdings Corporation seeks an eCommerce Customer Service Representative to deliver exceptional support via phone and email for North America-focused eCommerce operations. You will handle account setup, product inquiries, order status, and website support while coordinating with IT, Operations, and Account Management.

The role emphasizes customer onboarding, issue resolution, and accurate record-keeping, with opportunities to grow in Adobe Commerce, SAP, and related platforms.