Remote E‑commerce Support & Operations Coordinator

Booth; Makati; À distance; PHP 260 000 - 380 000; Plein temps

Avantages offerts par ce poste

Laptop, internet & mobile allowance

Résumé du poste

Booth is seeking a dedicated Customer Support & E-commerce Operations specialist to manage online inquiries and order issues across four brands. You will triage emails, manage Shopify order status, and respond to Facebook interactions in brand voice.

You’ll help keep our dispatch running smoothly and improve self-service through updated FAQs. The role is full-time and fully remote, aligned with Philippine business hours and support for Australian and UK customers.

Qualifications

• 2+ years of experience in customer support, e-commerce operations, or social media community management.
• Strong written English with friendly, brand-appropriate tone.
• Experience with Shopify and Meta Business Suite or Facebook page management.

Responsabilités

• Answer routine enquiries and resolve order issues across four brands.
• Manage Shopify order status, deliveries, and dispatch follow-ups.
• Respond to Facebook comments and Messenger messages in brand voice.
• Maintain FAQs and help content to aid self-service.

Connaissances

Customer support

E-commerce operations

Social media management

Outils

Shopify

Meta Business Suite

Description du poste

Booth is seeking a dedicated Customer Support & E-commerce Operations specialist to manage online inquiries and order issues across four brands. You will triage emails, manage Shopify order status, and respond to Facebook interactions in brand voice.

You’ll help keep our dispatch running smoothly and improve self-service through updated FAQs. The role is full-time and fully remote, aligned with Philippine business hours and support for Australian and UK customers.