Remote Customer Support & E‑commerce Ops Lead

Booth and Partners Pte Ltd; Makati; À distance; PHP 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Laptop allowance

Internet allowance

Mobile allowance

Philippine benefits

Résumé du poste

Booth and Partners Pte Ltd is seeking a Customer Support & E-commerce Operations Coordinator to manage online customer service for four brands. You will handle email and Facebook inquiries, resolve order issues, and maintain accurate Shopify records.

You will also monitor order exceptions, coordinate with dispatch, and prepare weekly reports on issues and fixes. This role is fully remote with Philippine working hours and company benefits.

Qualifications

• 2+ years experience in customer support, e-commerce operations, or social media management.
• Excellent written English with a friendly tone adaptable to brands.
• Experience with Shopify and Meta Business Suite or Facebook page management.

Responsabilités

• Monitor and triage four brand inboxes; answer routine inquiries and resolve order issues.
• Answer 'where is my order' by checking Shopify order/shipping status.
• Reply to comments on Facebook ads; keep conversations in brand voice.

Connaissances

Customer support

E-commerce ops

Social media

Attention to detail

Problem-solving

Excel/Sheets

English writing

Outils

Shopify

Meta Business Suite

Description du poste

Booth and Partners Pte Ltd is seeking a Customer Support & E-commerce Operations Coordinator to manage online customer service for four brands. You will handle email and Facebook inquiries, resolve order issues, and maintain accurate Shopify records.

You will also monitor order exceptions, coordinate with dispatch, and prepare weekly reports on issues and fixes. This role is fully remote with Philippine working hours and company benefits.