Remote E-Commerce Customer Success Specialist

Twoconnect Philippines, Inc.; Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Permanent work from home

Fixed daytime hours (PHT)

HMO with dependents

Job summary

Twoconnect Philippines, Inc. seeks a dedicated Customer Service Specialist to handle inquiries via email, social media, and chat from a home-based setup in the Philippines. You will support order processing, tracking, and wholesale inquiries, collaborating with logistics to ensure smooth fulfillment.

The role requires 2+ years in e-commerce customer service, experience with Shopify and Gorgias, and a proactive, customer-first mindset in a fast-paced environment.

Qualifications

• 2+ years of customer service experience in an e-commerce environment.
• Wholesale support experience is highly regarded.

Responsibilities

• Manage and respond to customer inquiries across multiple channels with prompt, accurate communication.
• Assist customers with order processing, tracking, cancellations, and changes, coordinating with logistics.

Skills

Customer service

Communication

Troubleshooting

Order management

Attention to detail

Multitasking

Adaptability

Education

Bachelor's degree

Tools

Shopify

Gorgias

Carton Cloud

Job description

Twoconnect Philippines, Inc. seeks a dedicated Customer Service Specialist to handle inquiries via email, social media, and chat from a home-based setup in the Philippines. You will support order processing, tracking, and wholesale inquiries, collaborating with logistics to ensure smooth fulfillment.

The role requires 2+ years in e-commerce customer service, experience with Shopify and Gorgias, and a proactive, customer-first mindset in a fast-paced environment.