Remote E-commerce Support Specialist (Zendesk & Shopify)

Getwingapp; Philippines; On-site; PHP 393,669 - 532,611; Full time

Benefits offered by this job

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & overtime pay

Job summary

Getwingapp is seeking an E-commerce Customer Support Specialist to manage Zendesk emails, process orders, and handle returns from a remote setup in the Philippines.

You will work 9:00 AM–6:00 PM EST, collaborating with the team to categorize tickets for analysis. Qualifications include 3–5 years in the role with Zendesk, Gorgias, and Shopify experience; a reliable home setup is required. Strong independence and communication skills are valued.

Qualifications

• 3 to 5 years of experience in e-commerce support.
• Zendesk proficiency required.
• Gorgias proficiency required.
• Shopify proficiency required.

Responsibilities

• Manage and clear the high-volume Zendesk email support queue.
• Process customer order entries.
• Handle product returns and exchanges.
• Categorize support tickets by issue for operational analysis.

Skills

Independent work

Customer service mindset

Tools

Zendesk

Gorgias

Shopify

Job description

Getwingapp is seeking an E-commerce Customer Support Specialist to manage Zendesk emails, process orders, and handle returns from a remote setup in the Philippines.

You will work 9:00 AM–6:00 PM EST, collaborating with the team to categorize tickets for analysis. Qualifications include 3–5 years in the role with Zendesk, Gorgias, and Shopify experience; a reliable home setup is required. Strong independence and communication skills are valued.