Ecommerce Customer Success Lead — Hybrid & Data-Driven Leader

Focus Global; Taguig; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Focus Global in the Philippines is looking for an Ecommerce Customer Success Lead to define and implement customer experience strategies. The role involves working closely with various stakeholders and leading a team to ensure customer success initiatives are successful.

The ideal candidate will have 4-6 years of experience in E-Commerce or customer service and strong leadership, analytical, and communication skills. A hybrid work setup is available.

Qualifications

• 4-6 years experience in E-Commerce or customer service, with 2-3 years in a leadership role.
• Excellent communication, people, and decision-making skills.
• Highly organized with the ability to manage multiple projects.

Responsibilities

• Recommend and lead strategies that optimize customer experience.
• Analyze metrics to provide critical insights to stakeholders.
• Lead and coach a team of associates while managing performance.

Skills

Customer Success Strategy

Data Analysis

Project Management

Communication Skills

Team Leadership

Education

Bachelor's Degree

Tools

Google Business Suite

Zendesk

Job description

Focus Global in the Philippines is looking for an Ecommerce Customer Success Lead to define and implement customer experience strategies. The role involves working closely with various stakeholders and leading a team to ensure customer success initiatives are successful.

The ideal candidate will have 4-6 years of experience in E-Commerce or customer service and strong leadership, analytical, and communication skills. A hybrid work setup is available.