Remote E-commerce Customer Care Specialist

Posh Baby and Kids; Pasig; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Permanently work from home

Open-book management

Competitive compensation plan

Performance bonuses and increases

Annual increases

Career growth opportunities

Job summary

OutPeak Services Inc is seeking a dynamic Customer Service Representative for a work-from-home role. You will handle inquiries about orders via email, chat, and phone, ensuring satisfaction and timely processing of orders from our North American markets.

The ideal candidate has at least 1 year of experience with an e-commerce brand, Shopify experience, and strong written and verbal communication skills, in a fast-paced environment. Remote role with a stable internet connection is required.

Qualifications

• Proven customer support experience.
• Shopify experience is required.
• Familiarity with CRM systems and practices.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manage/respond to chats, emails, and phone calls.
• Weekend availability.
• Promote additional products and services.
• Process orders promptly.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships with customer accounts.
• Provide accurate information using the right tools.
• Meet personal/customer service targets and quotas.
• Handle complaints with solutions and follow-up.
• Keep records of interactions and file documents.
• Follow communication procedures and policies.
• Go the extra mile to make customers happy.

Skills

Customer service experience

Clear communication

Multi-tasking

Proactive in fast-paced environment

Attention to detail

Tools

Shopify

CRM systems

Job description

OutPeak Services Inc is seeking a dynamic Customer Service Representative for a work-from-home role. You will handle inquiries about orders via email, chat, and phone, ensuring satisfaction and timely processing of orders from our North American markets.

The ideal candidate has at least 1 year of experience with an e-commerce brand, Shopify experience, and strong written and verbal communication skills, in a fast-paced environment. Remote role with a stable internet connection is required.