Remote E‑Commerce App Support Specialist (Entry Level)

Aidey; Philippines; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Long-term opportunity

Structured processes

Growth into higher roles

Job summary

Aidey, an AI-first BPO company, is hiring an E-Commerce App Technical Support Specialist (Entry Level) to join a fully remote team in the Philippines. You will respond to customer inquiries, understand business goals, and provide insightful, context-aware support.

Ideal candidates are strong communicators in English, detail-oriented, and able to research effectively. Fresh graduates are welcome; prior SaaS/eCommerce experience is a plus, as is familiarity with Shopify, HTML/CSS/JS.

Qualifications

• Fluent English communication skills, written and spoken.
• Experience with HTML/CSS/JS is advantageous.
• Background in SaaS, ecommerce, or tech customer support is advantageous.
• Shopify familiarity is advantageous.
• Experience with HubSpot or similar CRM/ticketing systems is advantageous.

Responsibilities

• Monitor and respond to inbound inquiries in real time with clear, helpful guidance.
• Open and track Jira tickets; escalate as needed.
• Understand customer context (business size, goals) to offer strategic support.
• Provide CRO guidance based on customer needs, with CRO expert input.

Skills

English fluency

HTML

JavaScript

CSS

SaaS experience

E-commerce experience

Shopify experience

HubSpot CRM

CRO basics

Team player

Customer-centric

Tools

HubSpot CRM

Jira

Job description

Aidey, an AI-first BPO company, is hiring an E-Commerce App Technical Support Specialist (Entry Level) to join a fully remote team in the Philippines. You will respond to customer inquiries, understand business goals, and provide insightful, context-aware support.

Ideal candidates are strong communicators in English, detail-oriented, and able to research effectively. Fresh graduates are welcome; prior SaaS/eCommerce experience is a plus, as is familiarity with Shopify, HTML/CSS/JS.