Remote SaaS Support Specialist — Tech Troubleshooter

Aidey

Philippines

Remote

PHP 360,000 - 840,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Fully remote work

Long-term opportunity

Stable full-time schedule

Growth opportunities

Job summary

Aidey is hiring a Technical Support Representative to assist customers using our SaaS and eCommerce platforms. You will troubleshoot issues, review HTML/CSS, and communicate solutions clearly while collaborating with Product, Engineering, and Customer Success teams.

This remote, full-time role requires strong English communication, experience with ticketing systems, and the ability to work independently from a remote environment. Growth opportunities exist within the company.

Qualifications

Proven experience supporting SaaS/eCommerce or web platforms.
Strong troubleshooting and problem-solving skills.
Working knowledge of HTML and CSS.
Excellent English communication, written and verbal.
Experience with ticketing systems such as Zendesk, Freshdesk, Intercom, HubSpot or similar.

Responsibilities

Respond to customer inquiries through email, chat, and ticketing platforms.
Troubleshoot technical issues related to software platforms, websites, and integrations.
Review HTML and CSS to identify display or implementation issues.
Reproduce reported issues and document findings for escalation when necessary.
Work with Product, Engineering, and Customer Success teams to resolve concerns.
Maintain accurate records of customer interactions and resolutions.