Remote Technical Support Specialist - SaaS & Shopify CRO

Aidey

Philippines

Remote

PHP 360,000 - 540,000

Full time

2 days ago

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Benefits offered by this job

Fully remote, long-term opportunity

Work directly with US‑based teams

Stable full‑time schedule

Clear processes and structured work

Growth into higher-level roles

Job summary

Aidey, an AI-first BPO company, seeks a Technical Support Specialist in the Philippines. You will respond to customer inquiries promptly, tailoring support to each client’s size, background, and goals, and you will work with Shopify-related clients.

The role requires excellent English, prior SaaS/tech support, and familiarity with CRM/ticketing tools such as HubSpot. Fresh graduates welcome to apply; you will join a small, fast-paced team and help drive CRO-informed guidance.

Qualifications

Excellent English communication in verbal, written, and reading forms.
Experience in customer support, SaaS, eCommerce, or tech is an advantage.
Hands-on Shopify experience is an advantage.
Experience with CRM/ticketing systems (HubSpot) is an advantage.
Familiarity with CRO best practices.
Team player in a fast-paced startup.
Proactive, customer-first mindset with curiosity about customer business.
Ability to problem-solve and provide thoughtful responses.

Responsibilities

Monitor, troubleshoot, and respond to inbound inquiries in real time with clear, helpful responses.
Open and monitor Jira tickets and escalate internally as needed.
Understand the customer’s business, size, and goals to offer relevant, strategic support.
Provide CRO guidance based on customer needs with support from CRO experts.