Remote E-Commerce App Support Specialist (Associate)

Aidey

Philippines

Remote

PHP 300,000 - 540,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Fully remote, long-term opportunity

Stable full-time schedule

Structured processes and clear work

Growth into higher-level roles

Job summary

Aidey, an AI-first BPO with remote operations from the Philippines, seeks an E-Commerce App Technical Support Specialist (Associate Level) to deliver prompt, high-quality responses to customer inquiries. You will understand customer needs, assist with website code implementations, third-party app configurations, and provide strategic support aligned to business goals.

The role requires strong English skills, 1+ year SaaS support experience, HTML/CSS know-how, and familiarity with HubSpot, Jira,

Qualifications

Fluent English communication (verbal & written)
1+ year experience supporting an eCommerce SaaS app as Technical Support
Hands-on HTML/CSS (required); JavaScript advantageous
Experience with HubSpot or similar CRM (required)
Willingness to work rotating shifts, weekends, and on-call
Experience using Jira, browser dev tools, theme editors, app integrations, and APIs (advantage)
Experience providing live chat support (advantage)
Familiarity with CRO best practices (advantage)

Responsibilities

Monitor and respond to inbound support inquiries in real time with clear, helpful answers
Open and track Jira tickets, escalate as needed
Understand customer size, history, and goals to tailor support
Provide CRO guidance based on customer needs with client CRO experts