Remote E-Commerce Support Specialist, Night Shift

Global eBrand India; Philippines; A distancia; PHP 223.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Remote work setup

Full-time position

AI tools exposure

Global market exposure

Descripción de la vacante

Global eBrand India is seeking an E-commerce Customer Support Agent to join a 100% remote, full-time team. The role centers on handling orders, payments, refunds, and shipping inquiries across email, chat, and phone for international customers.

Applicants should have 1–2 years in e-commerce support, strong English skills, and experience with Zendesk/Gorgias/Freshdesk and Shopify. AI-assisted writing and compliance with policies are essential.

Formación

• 1–2 years of e-commerce customer support experience.
• Experience handling high volumes of emails, tickets, and phone calls.
• Excellent English communication: written and verbal.
• Hands-on experience with Zendesk, Gorgias or Freshdesk and Shopify.
• Proficient with AI writing tools to draft and refine customer communications.

Responsabilidades

• Manage high volumes of customer emails, tickets, and live chats with fast response times.
• Handle inbound and outbound calls to address concerns and provide updates.
• Assist customers with orders, payments, refunds, returns, and shipping inquiries.
• Track shipments and provide accurate delivery updates.
• Escalate complex or sensitive cases to relevant departments as needed.
• Utilize AI tools to draft, refine, summarize, and improve communications, with fact-checking.

Conocimientos

1–2 years experience

Customer support

English proficiency

Zendesk

Gorgias

Freshdesk

Shopify

AI literacy

Herramientas

Zendesk

Gorgias

Freshdesk

Shopify

Descripción del empleo

Global eBrand India is seeking an E-commerce Customer Support Agent to join a 100% remote, full-time team. The role centers on handling orders, payments, refunds, and shipping inquiries across email, chat, and phone for international customers.

Applicants should have 1–2 years in e-commerce support, strong English skills, and experience with Zendesk/Gorgias/Freshdesk and Shopify. AI-assisted writing and compliance with policies are essential.