E-Commerce App Technical Support Specialist (Entry Level)

Aidey; Philippines; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Long-term opportunity

Structured processes

Growth into higher roles

Job summary

Aidey, an AI-first BPO company, is hiring an E-Commerce App Technical Support Specialist (Entry Level) to join a fully remote team in the Philippines. You will respond to customer inquiries, understand business goals, and provide insightful, context-aware support.

Ideal candidates are strong communicators in English, detail-oriented, and able to research effectively. Fresh graduates are welcome; prior SaaS/eCommerce experience is a plus, as is familiarity with Shopify, HTML/CSS/JS.

Qualifications

• Fluent English communication skills, written and spoken.
• Experience with HTML/CSS/JS is advantageous.
• Background in SaaS, ecommerce, or tech customer support is advantageous.
• Shopify familiarity is advantageous.
• Experience with HubSpot or similar CRM/ticketing systems is advantageous.

Responsibilities

• Monitor and respond to inbound inquiries in real time with clear, helpful guidance.
• Open and track Jira tickets; escalate as needed.
• Understand customer context (business size, goals) to offer strategic support.
• Provide CRO guidance based on customer needs, with CRO expert input.

Skills

English fluency

HTML

JavaScript

CSS

SaaS experience

E-commerce experience

Shopify experience

HubSpot CRM

CRO basics

Team player

Customer-centric

Tools

HubSpot CRM

Jira

Job description

E-Commerce App Technical Support Specialist (Entry Level)

Company : Aidey

Job Type : Full Time Remote / Work from Home

Job Description - E-Commerce App Technical Support Specialist (Entry Level)

Description

About the Company:

Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.

About the Client:

The Client is the leading optimization and personalization platform for Shopify brands. With an AI-powered, never-before-seen visual editor, the client enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing. The client is a lean team and a young company, but already working with thousands of leading Shopify brands and agencies, including Laura Geller, Andie Swim, Faherty, Moroccan Oil, and The Oodie.

About the Position:

We are looking for an E-Commerce App Technical Support Specialist to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries. You will take the time to understand each customer's unique needs, including their business size, background, prior interactions, and goals, in order to offer more personalized and insightful support.

The ideal candidate should be personable, detail-oriented, and professional. We expect the ability to achieve excellent service outcomes and demonstrate strong research skills. The E-Commerce App Technical Support Specialist should be adaptable, able to respond to various requests appropriately (rather than relying on scripts), and strive to deliver exceptional service at all times.

We are also welcoming Fresh Graduates who feel that they are a good fit for this role.

Requirements

• You'll need to communicate fluently, confidently, and clearly in English at a very high level — both verbally and in writing — as this is central to the role; therefore, please ONLY apply for this position if you possess excellent English Skills. - MUST
• Hands-on experience with HTML, JavaScript, and CSS is an ADVANTAGE
• Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE
• Hands-on Shopify experience is an ADVANTAGE
• Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE
• Familiarity with conversion rate optimization (CRO) best practices
• Team player - joining a small team in a fast-paced start-up, hungry to learn and work together
• Proactive, customer-first mindset, with a curiosity to understand the customer’s business and provide context-aware support
• Ability to problem-solve and provide thoughtful and accurate responses

Responsibilities:

• Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
• Open and monitor Jira tickets, escalating internally as needed
• Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support
• Provide guidance on CRO best practices based on the customer’s needs, with support from the client’s CRO experts

Benefits

• Fully remote, long-term opportunity
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles