Remote Support Specialist Growth Path & AI-First Team

Aidey; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

Aidey is seeking a motivated Support Specialist for a shared team, delivering customer support across phone, email, and chat from a remote setup in the Philippines. The role involves handling multiple clients, troubleshooting, and proactive process improvements in a fast-paced environment.

Ideal candidates have strong English communication and at least 2 years in customer or technical support, with advantages for hospitality POS/PMS familiarity and eCommerce tooling.

Qualifications

• Excellent English communication skills required (verbal, writing, reading).
• 2+ years of experience in customer support or technical support roles.
• Experience with hospitality POS or PMS is advantageous.
• Experience with eCommerce platforms (Shopify, WooCommerce, ShipStation) is advantageous.
• Experience using help desk platforms such as Zendesk, Freshdesk, Zoho, Intercom is advantageous.

Responsibilities

• Provide customer support by phone, email, and chat in a timely manner.
• Analyze, triage, and troubleshoot cases; escalate when needed.
• Proactively improve work processes and manage multiple client accounts.

Skills

Excellent English communication

2+ years experience

Multitask

Learn quickly

Tools

Zendesk

Freshdesk

Zoho

Intercom

Job description

Aidey is seeking a motivated Support Specialist for a shared team, delivering customer support across phone, email, and chat from a remote setup in the Philippines. The role involves handling multiple clients, troubleshooting, and proactive process improvements in a fast-paced environment.

Ideal candidates have strong English communication and at least 2 years in customer or technical support, with advantages for hospitality POS/PMS familiarity and eCommerce tooling.