Remote Dispatcher & Customer Service Coordinator

Multiplymii; Philippines; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

100% Remote Work

13th Month Pay

Healthcare (HMO)

Comprehensive Fringe Benefits package

Paid Service Incentive Leave (SIL)

Paid Philippines Holidays

Free Learning and Development Programs

Job summary

Multiplymii is seeking a detail-oriented Customer Service & Dispatcher to support our vendor and customer communications from the Philippines on EST business hours. In this full-time role, you will verify completed jobs, upload photos, and maintain accurate documentation across our systems.

You'll handle outbound confirmations, coordinate with vendors, and keep customers informed while resolving issues promptly.

Qualifications

• Excellent verbal and written English communication.
• Strong attention to detail and data accuracy.
• Ability to multitask and manage high volumes.
• Experience in customer service, vendor coordination, or admin support.
• Reliable internet and a quiet headset.
• Ability to handle escalations and negotiate rates.

Responsibilities

• Conduct outbound confirmation calls and follow-up emails with vendors daily.
• Upload before-and-after photos for junk removal jobs via Odoo.
• Update job details and statuses in Docket and internal systems.
• Monitor tickets tagged 'confirmation required' and ensure timely follow-up.
• Communicate clearly with vendors and customers to clarify details.
• Onboard vendors to new systems and collect rate sheets.
• Escalate issues to the Operations Director when needed.
• Identify and negotiate with vendors for junk removal and dumpster rental.

Skills

English communication

Attention to detail

Multitasking

Customer service

Vendor coordination

Administrative support

Fast-paced environment

Internet connection

Headset

Escalations handling

Rate negotiation

CRM familiarity

Tools

RingCentral

CRM systems

Job description

Multiplymii is seeking a detail-oriented Customer Service & Dispatcher to support our vendor and customer communications from the Philippines on EST business hours. In this full-time role, you will verify completed jobs, upload photos, and maintain accurate documentation across our systems.

You'll handle outbound confirmations, coordinate with vendors, and keep customers informed while resolving issues promptly.