Remote Dispatcher VA for Evening & Weekend Coverage

Rippedboxstation; Metro Manila; On-site; PHP 167,000 - 234,000; Part time

Job summary

Rippedboxstation in the Philippines is seeking a part-time Dispatcher VA to support drivers and customers with delivery issues. You will be the primary contact for drivers, coordinate with customers, and provide clear, timely updates and resolutions to keep deliveries on track.

The role requires strong English communication, robust problem-solving, and the ability to stay calm under pressure in a fast-paced environment.

Qualifications

• Experience in dispatching, logistics, or virtual assistance.
• Excellent English communication (spoken and written).
• Strong problem-solving and decision-making skills in urgent or unexpected situations.
• Ability to manage multiple concerns simultaneously and stay organized.

Responsibilities

• Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
• Respond promptly to driver inquiries and provide appropriate solutions to delivery problems.
• Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions.
• Communicate delivery updates and resolutions clearly and professionally to both drivers and customers.
• Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns.
• Troubleshoot delivery issues and determine the appropriate next steps based on established procedures.
• Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary.
• Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions.
• Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution.
• Provide reliable coverage during weekday evening hours and weekends as required.

Skills

Dispatching

Logistics

Customer service

English communication

Tools

CRM software

Dispatch tools

Job description

Rippedboxstation in the Philippines is seeking a part-time Dispatcher VA to support drivers and customers with delivery issues. You will be the primary contact for drivers, coordinate with customers, and provide clear, timely updates and resolutions to keep deliveries on track.

The role requires strong English communication, robust problem-solving, and the ability to stay calm under pressure in a fast-paced environment.