Remote Customer Support Specialist - Strata & Building Mgmt

Permworks; Philippines; Remote; PHP 880,818 - 1,174,424; Part time

Benefits offered by this job

Paid time off during public holidays

Company supplied laptop

Job summary

Permworks is seeking a Customer Support Specialist to manage customer tickets for a building management platform. The role is part-time and offers flexible hours, ideal for someone with a background in strata or building management.

You will handle customer inquiries through Help Scout and phone calls while ensuring personalized service. Join a fully remote team that values accountability and proactive communication.

Qualifications

• Experience in customer support or related client-facing roles.
• Background in strata or building management.
• Ability to communicate in a warm and personable manner.

Responsibilities

• Manage and respond to Help Scout tickets.
• Assist with invoice processing and onboarding.
• Handle inbound and outbound customer phone calls.

Skills

Written communication skills

Proficiency with Help Scout

Customer support experience

Tools

Help Scout

Xero

Google Workspace

Job description

Permworks is seeking a Customer Support Specialist to manage customer tickets for a building management platform. The role is part-time and offers flexible hours, ideal for someone with a background in strata or building management.

You will handle customer inquiries through Help Scout and phone calls while ensuring personalized service. Join a fully remote team that values accountability and proactive communication.