Remote Customer Support Specialist (Real Estate Tech)

RemoteFetch; Philippines; On-site; PHP 30,000 - 40,000; Full time

Job summary

RemoteFetch is looking for a Customer Support Specialist to provide excellent service to renters, landlords, and brokers. This role involves supporting customers through calls, emails, and chats while maintaining a professional communication style. Candidates should have strong customer service skills and the ability to solve problems effectively.

The ideal applicant has a bachelor’s degree or equivalent experience, and familiarity with tech-enabled workflows is a plus. The position supports customers seven days a week with required rotating shifts.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle inquiries with empathy, clarity, and professionalism.
• Experience in customer service is required.

Responsibilities

• Provide customer support through various channels.
• Educate renters on coverage options.
• Build relationships with clients to drive satisfaction.

Skills

Customer service skills

Communication skills (phone, email, chat)

Problem solving

Conflict resolution

Algebraic skills

Teamwork and collaboration

Education

Bachelor's degree or equivalent experience

Job description

RemoteFetch is looking for a Customer Support Specialist to provide excellent service to renters, landlords, and brokers. This role involves supporting customers through calls, emails, and chats while maintaining a professional communication style. Candidates should have strong customer service skills and the ability to solve problems effectively.

The ideal applicant has a bachelor’s degree or equivalent experience, and familiarity with tech-enabled workflows is a plus. The position supports customers seven days a week with required rotating shifts.