Remote Customer Support Specialist — Health Benefits & PTO

Raicom; Philippines; Remote; PHP 506,000 - 721,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Year-end bonus

Yearly salary increase

Job summary

Raicom is hiring three Customer Support Specialists for phone and email support from a Philippines-based remote setup. You’ll handle orders, billing, refunds, and product questions while delivering care that reassures customers.

We expect 1–2+ years in customer service with strong English, empathy, and the ability to work US business hours. A quiet workspace and reliable internet are required for a fixed full-time remote position.

Qualifications

• 1–2+ years in customer service, call center or BPO experience.
• Ability to stay calm and composed when handling upset customers.
• Clear English with strong phone and email communication skills.
• Stable internet connection (>100 Mbps) and a quiet workspace.
• Availability to work during US business hours.

Responsibilities

• Take inbound calls and answer emails about orders, shipping, billing, refunds, and replacements.
• Listen first to understand what's really going on before offering a fix.
• Provide a calm, warm presence to customers needing reassurance.
• Use judgment within guidelines to find the right resolution.
• Stay with the customer until resolved and follow up as needed.

Skills

Customer service

Phone support

Email support

Empathy

Communication

Job description

Raicom is hiring three Customer Support Specialists for phone and email support from a Philippines-based remote setup. You’ll handle orders, billing, refunds, and product questions while delivering care that reassures customers.

We expect 1–2+ years in customer service with strong English, empathy, and the ability to work US business hours. A quiet workspace and reliable internet are required for a fixed full-time remote position.