Remote Customer Support Specialist for Skylight Frames

Fresh Prints; Philippines; Presencial; PHP 420.000 - 600.000; Jornada completa

Descripción de la vacante

Fresh Prints in the Philippines is seeking a dynamic Customer Service Agent for Skylight to be the first point of contact for customers. You will assist with troubleshooting, respond to questions via chat, email, or phone, and ensure each interaction leaves the customer feeling cared for.

You will handle inquiries about Skylight Frames, resolve issues, and collaborate with the Product Team to improve the overall customer experience.

Formación

• Fluency in English with exceptionally clear written/verbal communication.
• 2 years in a Customer service role (Phone).

Responsabilidades

• Core Customer Service
• Accurately answer phone calls and emails from customers who need assistance with troubleshooting their Frames
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team KPIs
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Support the Product Team in troubleshooting by recreating the problems reported by customers
• Escalate any high priority issues to Team Leads

Conocimientos

Fluency in English

Customer support experience

CRM familiarity

Descripción del empleo

Fresh Prints in the Philippines is seeking a dynamic Customer Service Agent for Skylight to be the first point of contact for customers. You will assist with troubleshooting, respond to questions via chat, email, or phone, and ensure each interaction leaves the customer feeling cared for.

You will handle inquiries about Skylight Frames, resolve issues, and collaborate with the Product Team to improve the overall customer experience.