Remote Customer Support Specialist - Escalations & Orders

Visa Hunt; Philippines; On-site; PHP 1,206,000 - 1,895,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Career development

Competitive pay

Job summary

1840 & Company is seeking a Customer Service Representative in a remote role with shifting and weekend potential in EST time. You will handle voice and non-voice inquiries, order processing, escalations, and account setup while maintaining accurate documentation and customer satisfaction.

The role offers project-based full-time employment, with hands-on training, career development opportunities, and competitive hourly pay.

Qualifications

• 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
• Fluent English proficiency, both spoken and written.
• Excellent verbal and written communication with a professional, empathetic demeanor.

Responsibilities

• Customer Service – Voice Support
• Assist customers with basic product questions, order processes, shipping details, and website guidance.
• Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Customer Service – Non-Voice Support
• Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
• Respond promptly and professionally to customer inquiries and complaints.
• Ensure accurate documentation of interactions and resolutions.
• Customer Account Management
• Assist in managing Reseller Accounts by setting up new accounts in M3.
• Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
• Outbound Lead Generation
• Identify new potential customers to expand brand presence.
• Conduct internet research, outbound calls, and email outreach to generate leads.

Skills

Fluent English

Contact center experience

Communication skills

Attention to detail

Typing 20 WPM

Time management

Reliability

Tools

M3

Bazaar reports

E-fax

Job description

1840 & Company is seeking a Customer Service Representative in a remote role with shifting and weekend potential in EST time. You will handle voice and non-voice inquiries, order processing, escalations, and account setup while maintaining accurate documentation and customer satisfaction.

The role offers project-based full-time employment, with hands-on training, career development opportunities, and competitive hourly pay.