Remote Customer Admin & Order Support Specialist

24x7 Direct; Manila; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

10 days annual leave

5 days sick leave

HMO after probation

13th Month Pay

Laptop provided after 30 days

Permanent work-from-home role

Job summary

24x7 Direct is seeking a detail-oriented Customer Admin Support to handle end-to-end administrative, customer service, and order management tasks. This full-time, work-from-home role emphasizes accurate order processing, timely reporting, and proactive communication within a structured shift.

The successful candidate will manage calls and emails, perform order validation, assist with accounts and reporting, and support market research and content updates.

Qualifications

• Proficient in Microsoft Office; strong spreadsheet and document skills.
• Strong verbal and written communication skills.
• Detail-oriented with high accuracy and adherence to procedures.
• Effective at managing multiple priorities and tight deadlines.
• Professional and reliable with a proactive mindset.

Responsibilities

• Administrative & Customer Support: triage calls, inquiries, and emails; handle order-taking and general customer service; maintain database hygiene; collect customer feedback.
• Order Management & Logistics: keying orders, validation, discrepancy checks, and follow-up on reorders; process invoicing and dispatch records; book delivery slots.
• Accounts & Reporting: perform AR tasks; monitor retailer sales trends; prepare weekly reports and forecasts; assist with monthly data downloads.
• Digital Content & Market Support: upload recipe content to website; review images and data accuracy; conduct market research to support business initiatives.

Skills

Microsoft Office

Verbal and written communication

Detail-oriented

Time management

Job description

24x7 Direct is seeking a detail-oriented Customer Admin Support to handle end-to-end administrative, customer service, and order management tasks. This full-time, work-from-home role emphasizes accurate order processing, timely reporting, and proactive communication within a structured shift.

The successful candidate will manage calls and emails, perform order validation, assist with accounts and reporting, and support market research and content updates.