Remote Customer Support Specialist (Australia)

Ali Aydi; Philippines; À distance; PHP 2 297 000 - 3 063 000; Plein temps

Résumé du poste

Ali Aydi is seeking a detail-oriented Customer Service specialist to support Australian customers remotely. The role emphasizes strict adherence to established processes, ensuring every customer receives accurate information and timely updates.

Training and daily guidance come from the Senior Customer Service Lead. Responsibilities include handling calls and emails, providing order updates, and resolving inquiries with clear notes.

Qualifications

• Minimum 2 years in customer service handling phone and email inquiries.
• Fluent written and spoken English with clear phone manner.
• Ability to follow defined procedures precisely and review work before sending.
• Ability to draft original customer responses in own voice, not relying on AI.
• Proficiency with Microsoft Office (Word/Excel/Teams).

Responsabilités

• Answer incoming customer calls during peak periods.
• Respond to emails and help desk tickets with timely updates.
• Provide order updates, tracking numbers, and delivery timeframes.
• Address complaints professionally and escalate when needed.
• Manage nil stock orders with customer notifications and follow-ups.
• Log and resolve callback requests and help desk cases.
• Update order details with precise notes and ticket tags.
• Handover refunds, returns, warranties, and complex inquiries with clear notes to Senior Lead.

Connaissances

Customer service

Written English

Phone etiquette

Attention to detail

Procedural compliance

MS Office

Outils

Shopify

Gorgias

Aircall

Monday.com

Description du poste

Ali Aydi is seeking a detail-oriented Customer Service specialist to support Australian customers remotely. The role emphasizes strict adherence to established processes, ensuring every customer receives accurate information and timely updates.

Training and daily guidance come from the Senior Customer Service Lead. Responsibilities include handling calls and emails, providing order updates, and resolving inquiries with clear notes.