Remote Customer Service Specialist — Australia

D 2b; Philippines; Remote; PHP 558,000 - 725,000; Full time

Job summary

D 2b is seeking a Customer Service Admin for a remote independent contractor position, supporting Australian customers by phone and email. You will work with the Senior Customer Service Lead, who trains and guides you daily, with emphasis on following established processes for accurate information.

This full-time remote role requires precision, timely responses, and professional communication during Brisbane business hours (8:30 AM–5:30 PM AEST).

Qualifications

• At least 2 years of customer service handling phone and email inquiries.
• Excellent written and spoken English with a polite phone manner.
• Strong attention to detail and ability to follow procedures precisely.
• Ability to draft original customer responses in your own voice.
• Proficiency with Microsoft Office tools: Word, Excel, Teams.
• Dedicated, quiet home workspace with a stable internet connection.

Responsibilities

• Answer incoming customer calls during peak times when the Australian team is busy.
• Respond to customer emails and support tickets within the help desk.
• Provide order updates, tracking numbers, and delivery timeframes.
• Address customer complaints professionally and escalate as needed.
• Manage out-of-stock orders by contacting customers and sending notifications.
• Log and resolve callback requests and help desk cases.
• Update customer order details with precise notes and tags.
• Handover refunds, returns, warranties, and complex inquiries with clear notes.

Skills

English fluency

Attention to detail

Procedural adherence

Original responses drafting

MS Office

Home office setup

Tools

Shopify

Gorgias

Aircall

Monday.com

Job description

D 2b is seeking a Customer Service Admin for a remote independent contractor position, supporting Australian customers by phone and email. You will work with the Senior Customer Service Lead, who trains and guides you daily, with emphasis on following established processes for accurate information.

This full-time remote role requires precision, timely responses, and professional communication during Brisbane business hours (8:30 AM–5:30 PM AEST).