Customer Service & Purchasing Support Specialist (Remote)

Lewis Personnel Management; Makati; Remote; PHP 2,653,000 - 4,169,000; Full time

Job summary

Lewis Personnel Management is seeking a reliable, customer-focused, and detail-oriented Customer Service & Purchasing Support Specialist to support an Australian-based client. The role blends customer service, order processing, and procurement activities in a remote working environment.

The ideal candidate will handle inquiries, process orders, coordinate with suppliers, assist with purchasing, and ensure accurate handling of customer and procurement requests.

Qualifications

• 1–3 years of relevant experience in customer service, purchasing, procurement, order management, or administrative support.
• Experience handling customer inquiries, order processing, and supplier coordination.
• Basic understanding of purchasing procedures, procurement processes, and purchase order management.
• Excellent verbal and written English communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide assistance regarding products, services, orders, deliveries, and general customer concerns.
• Process customer orders and monitor order status to ensure timely fulfillment.
• Handle customer complaints and coordinate with the appropriate departments to resolve issues.
• Provide regular updates to customers regarding order progress, delivery schedules, and other concerns.
• Maintain accurate customer records and update relevant systems.
• Assist with purchasing activities, including sourcing products, supplies, and materials based on business requirements.
• Coordinate with local and international suppliers regarding product availability, pricing, quotations, and delivery schedules.
• Request and compare supplier quotations to support cost-effective purchasing decisions.
• Prepare and process purchase orders (POs) and monitor order fulfillment.
• Follow up with suppliers to ensure timely delivery of purchased items.
• Assist in monitoring inventory levels and identifying replenishment requirements.
• Maintain accurate purchasing records, supplier information, invoices, and procurement documentation.
• Coordinate with internal teams to ensure purchasing requirements are properly addressed.
• Maintain organized digital records of customer transactions, purchase orders, and supplier communications.
• Assist with preparing reports related to customer service, purchasing, and order fulfillment.
• Ensure accurate data entry and documentation.
• Perform other administrative and operational tasks as required by the client.

Skills

Customer service

Order management

Communication

Multitasking

Organizational skills

Microsoft Office

Google Workspace

CRM

Tools

CRM systems

Inventory management

ERP systems

Job description

Role Overview

We are seeking a reliable, customer-focused, and detail-oriented Customer Service & Purchasing Support Specialist to support the day-to-day operations of an Australian-based client.

This role combines customer service, order management, and purchasing support. The successful candidate will handle customer inquiries, process orders, coordinate with suppliers, assist with purchasing activities, and ensure that customer and procurement requests are handled accurately and efficiently.

The ideal candidate should have strong communication and organizational skills, with the ability to manage both customer-facing and administrative responsibilities in a remote working environment.

Key Responsibilities

Customer Service & Order Management

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide assistance regarding products, services, orders, deliveries, and general customer concerns.
• Process customer orders and monitor order status to ensure timely fulfillment.
• Handle customer complaints and coordinate with the appropriate departments to resolve issues.
• Provide regular updates to customers regarding order progress, delivery schedules, and other concerns.
• Maintain accurate customer records and update relevant systems.

Purchasing & Procurement Support

• Assist with purchasing activities, including sourcing products, supplies, and materials based on business requirements.
• Coordinate with local and international suppliers regarding product availability, pricing, quotations, and delivery schedules.
• Request and compare supplier quotations to support cost-effective purchasing decisions.
• Prepare and process purchase orders (POs) and monitor order fulfillment.
• Follow up with suppliers to ensure timely delivery of purchased items.
• Assist in monitoring inventory levels and identifying replenishment requirements.
• Maintain accurate purchasing records, supplier information, invoices, and procurement documentation.
• Coordinate with internal teams to ensure purchasing requirements are properly addressed.

Administrative & Operational Support

• Maintain organized digital records of customer transactions, purchase orders, and supplier communications.
• Assist with preparing reports related to customer service, purchasing, and order fulfillment.
• Ensure accurate data entry and documentation.
• Perform other administrative and operational tasks as required by the client.

Qualifications & Requirements

• At least 1–3 years of relevant experience in customer service, purchasing, procurement, order management, or administrative support.
• Experience handling customer inquiries, order processing, and supplier coordination.
• Basic understanding of purchasing procedures, procurement processes, and purchase order management.
• Excellent verbal and written English communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office, Google Workspace, and other business communication tools.
• Experience using CRM, inventory management, or ERP systems is an advantage.
• Ability to multitask, prioritize responsibilities, and work independently.
• Must be comfortable working remotely and coordinating with an Australian-based team.

Ideal Candidate

The ideal candidate is someone who can balance customer service responsibilities with purchasing and administrative tasks. They should be proactive, resourceful, detail-oriented, and confident communicating with customers, suppliers, and internal stakeholders.

Previous experience supporting Australian clients or working with international suppliers is an advantage.