Remote AU Technical Support Specialist

Three Peaks International; Manila; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Permanent remote setup

AU business hours

Annual performance review

Competitive pay based on skills

Job summary

Three Peaks International is seeking a compassionate, patient AU Technical Support Specialist to join our remote team. You will provide email, chat and phone support, solving technical issues with empathy while maintaining product knowledge and customer focus.

The role is permanent remote with AU business hours and requires at least 2 years in tech support, familiarity with CRM/ticketing systems, and strong communication. A reliable home-office setup and internet are expected.

Qualifications

• At least 2 years in a technical and customer support role.
• Familiarity with CRM/ticketing systems and tools.
• Clear written and verbal communication skills in English.
• Able to work independently and as part of a team.

Responsibilities

• Respond to support tickets via email, chat, and phone with timely, empathetic assistance.
• Handle inbound support calls and provide effective solutions.
• Maintain up-to-date product knowledge to answer inquiries.
• Deliver exceptional customer service to ensure satisfaction and loyalty.
• Follow up on interactions to ensure resolution and closure.
• Escalate complex issues to appropriate departments when needed.
• Keep accurate records of interactions and provide regular reports.

Skills

2+ years experience

CRM/ticketing systems

Excellent communication

Chat, email and phone proficiency

Technical terminology knowledge

Independent and team work

Customer-oriented mindset

Strong problem solving

IT industry experience a plus

Job description

Three Peaks International is seeking a compassionate, patient AU Technical Support Specialist to join our remote team. You will provide email, chat and phone support, solving technical issues with empathy while maintaining product knowledge and customer focus.

The role is permanent remote with AU business hours and requires at least 2 years in tech support, familiarity with CRM/ticketing systems, and strong communication. A reliable home-office setup and internet are expected.