Remote Customer Service Admin (AU Experience)

Kenyan Edu; Philippines; Remote; PHP 558,000 - 725,000; Full time

Job summary

D2B is seeking a detail-oriented Customer Service Admin to support Australian customers remotely from the Philippines. You will handle calls and emails, provide order updates, and maintain precise notes in the system under the Senior Lead's guidance.

Ideal candidates have 2+ years in customer service, excellent English, and a disciplined approach to following established processes. This is a full-time, remote, contractor role with Brisbane business hours expectations.

Qualifications

• 2+ years in customer service handling phone and email inquiries, ideally for AU/US/UK customers.
• Excellent written and spoken English with a polite, clear phone manner.
• Strong attention to detail and ability to follow defined procedures precisely.

Responsibilities

• Answer incoming calls during peak Australian team periods.
• Reply to customer emails and help desk tickets with accurate information.
• Provide order updates, tracking numbers, and delivery timeframes.

Skills

Customer service

English proficiency

Written communication

Attention to detail

Procedural adherence

Tools

Word

Excel

Teams

Shopify

Gorgias

Aircall

Monday.com

Job description

D2B is seeking a detail-oriented Customer Service Admin to support Australian customers remotely from the Philippines. You will handle calls and emails, provide order updates, and maintain precise notes in the system under the Senior Lead's guidance.

Ideal candidates have 2+ years in customer service, excellent English, and a disciplined approach to following established processes. This is a full-time, remote, contractor role with Brisbane business hours expectations.