Remote Entry-Level Customer Service Associate for Growth

ASIA WORLD RECRUITMENT INC; Cebu City; Remote; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Career progression

Mentorship program

Flexible scheduling

Work-life balance support

Job summary

ASIA WORLD RECRUITMENT INC in Mactan, Lapu-Lapu City, Cebu seeks a friendly Customer Service Representative. This full-time role welcomes newcomers to the industry and offers a virtual application process, making it accessible for those starting their professional journey.

You will be the frontline, delivering helpful support and building trust with customers while contributing to client objectives. You'll join a team that values communication, empathy, and reliability.

Qualifications

• High school diploma or equivalent required.
• Willing to learn and grow in customer service.
• Excellent written and verbal English communication.
• Strong listening and empathy skills.
• Patient and calm under pressure.
• Able to multitask with good time management.
• No prior experience required; newbies welcome.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Process requests, transactions, and complaints with detailed records.
• Resolve issues promptly and escalate when needed.
• Follow established protocols to ensure service quality.
• Maintain positive, empathetic customer interactions.
• Contribute to team targets and performance metrics.
• Participate in training and continuous development.
• Collaborate with colleagues to share best practices.

Skills

Communication skills

Active listening

Empathy

Time management

Problem solving

Basic computer literacy

Willingness to learn

Clear English

Education

High school diploma or equivalent

Job description

ASIA WORLD RECRUITMENT INC in Mactan, Lapu-Lapu City, Cebu seeks a friendly Customer Service Representative. This full-time role welcomes newcomers to the industry and offers a virtual application process, making it accessible for those starting their professional journey.

You will be the frontline, delivering helpful support and building trust with customers while contributing to client objectives. You'll join a team that values communication, empathy, and reliability.